Q: Initial camera adding fail
Please check the LED status, if the LED is not flashing Green light, please use a paperclip on the reset hole or press the reset button until the LED flashing Green.
Q: Check the camera firmware version
Use a paperclip on the reset hole or press the reset button, if it says “Welcome to 360 Family Security”, it’s using the old firmware. To upgrade the firmware, you need to put the downloaded firmware on a microSD card and reboot the camera. The upgrade is successful if you can hear the camera says “Welcome to 360 Smart Camera”.
Q: Verify the Wi-Fi account and password
Please verify the Wi-Fi account and password first if the camera is unable to connect. Especially spacing and complex symbols.
Q: Check your Wi-Fi router connection
Double check if blacklist / whitelist / MAC address filtering has been enabled on your router, you may need to put the camera into the whitelist in order to connect.
360 Smart camera only supports 2.4GHz Wi-Fi channel, please make sure you have 2.4GHz Wi-Fi channel enabled on your router.
The camera may not be able to connect to your router if the router is set to bridge mode, please try to connect with AP / Router mode.
The 360 Smart Camera works with dynamic IP, it will not work if your network requires static IP address.
The 360 Smart Camera supports WEP, WPA-PSK and WPA2-PSK encryption, we’re not supporting WPA / WPA2 Enterprise encryption at the moment.
Q: What should I do when the 360 Smart Camera goes offline?
Please check if the power supply and the network status is normal, try to replace the power cable or reconnect to the network again.
Try to unplug the power cable or reset the camera.